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Right of withdrawal

Method of withdrawal

Under current legislation, customers have the right to withdraw from the purchase contract for any reason and without explanation, under the conditions set out below. To exercise this right, the customer must send a notice to this effect within 14 working days of receiving the goods. The customer must then return the goods at his own expense (the cost of standard delivery is about €7.00, depending on the courier selected) within 14 days of the date on which he notified the Company of his decision to withdraw from the contract. Please note that due to the nature of the goods in question, there may be limitations/conditions that must be complied with in order to return the goods, such as packaging, choice of courier, etc. For further information, please contact our Customer Service on 02.935 041 87 or, by e-mail, at info@markacleaning.com. Goods should be returned to:

MK spa – C/O RESO E-COMMERCE
Via Ciro Menotti, 77
20017 – Rho (MI) – Italy

The Company will arrange for refund within 14 days of the date on which the Company was informed of the customer’s decision to withdraw. The Company may withhold the refund until it has received the goods or until the customer has proved that he has dispatched the goods, whichever is earlier. The customer is only responsible for a decrease in the value of the goods arising from the handling thereof other than that necessary for establishing the nature, characteristics and function of the goods. If the goods are returned, gifts received with the order shall remain the property of the Customer. The refund will be made by the same channel as used by the customer to make the payment.

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