Terms and Conditions of Sale

Online sales regulations

The current online sales regulations to which these conditions of sale relate is Directive 83/2011/EC on distance contracts.

Identification of the seller

Products purchased on the www.shop.markacleaning.com website are offered and sold by MK spa, with registered office at Via Ciro Menotti,77 – Rho (MI), taxpayer identification and VAT number 08593920963, Milan Monza Brianza and Lodi Chamber of Commerce, Industry, Crafts and Agriculture, EAI MI – 2039453.

Scope of the general terms and conditions and of the contract

These General Terms and Conditions of Contract govern the sale of the Products offered by the company MK spa (hereinafter, the Company) on www.markacleaning.com site and the methods of accessing the Site. The Contract has as its object the sale by the Company, in accordance with the conditions, methods, time frames and service quality levels pursuant to these General Terms and Conditions.

Registration on the E-commerce site

In completing the Site registration procedure, the Customer agrees to follow the Company’s instructions and to provide his correct and up-to-date personal details. Registration is free of charge. Provided that the service registration procedure takes place exclusively by electronic means, the Company shall assign a User ID and Password, chosen by the Customer during registration, to each Customer. The Customer acknowledges that such User ID and Password constitute the method for validating access to the e-commerce section of the site. The Customer acknowledges and agrees that such User ID and Password are the sole means of identifying him when accessing the services. The Customer therefore agrees that all action taken via the use of the aforementioned User ID and Password shall be uniquely attributed to him and shall be binding upon him. The Customer acknowledges that he/she is solely and exclusively responsible for any action taken via his User ID and Password and undertakes to keep them secret, with due care and diligence, and not to transfer them to third parties even on a temporary basis.

Customer obligations and representations

The Customer warrants and represents that:

  • he will use the services provided by the Company within the meaning of the law and comply with the service conditions of use;
  • he is over eighteen.

It is understood that should the customer violate any one of the aforementioned warranties, the Company reserves the right to block his access to the e-commerce site for a fixed and/or indefinite period of time and to take appropriate legal action.

Method of purchase

Products can be purchased by following the steps below:

  • User service registration, for the user that prefer to register
  • Authentication via User ID and Password (log-in)
  • Product selection
  • Order placement by entering the details necessary to conclude the contract
  • Confirmation
  • Verification of the data provided and the conditions of sale
  • Order confirmation and dispatch

The order placed by the customer through the authentication steps with User ID and Password is binding and the contract of sale shall be deemed as having been concluded once the customer receives order confirmation. This is without prejudice to the right of withdrawal available to customers. The order confirmation will be sent to the e-mail address provided by the customer during the registration process. Confirmation will contain an overview of the conditions of sale, product details and basic product characteristics, as well as detailed information on the price, payment methods and on withdrawal and delivery charges. If a product is temporarily or permanently unavailable, the Company undertakes to immediately notify the customer thereof and, in any case, within a period of no more than 30 days. The Company shall arrange for the return any sums already paid by the Customer, by means of a refund and/or credit note corresponding to the value of the goods. It is understood that both orders and receipts shall be deemed as having been received when the Parties have the opportunity to access them.


An electronic invoice will be issued at the Customer’s request in accordance with Law no. 205/2017, art. 1, paragraph 909. When requesting an invoice, the Customer undertakes to provide all such data as necessary for purposes of the issue thereof. The invoice information provided by the user, which he warrants and represents to be true, shall be used for the purposes of issuing the invoice.


The Customer is hereby informed and acknowledges that product photographs are provided for illustration purposes only and that the actual products may differ from the photographs. A description of the basic characteristics of the goods will be provided for each product. This description will be used to identify the product under the contract of sale and the characteristics thereof.

Special Internet Price

The products and up-to-date prices in line with the current internet campaign can be found on the website. The offers and free gifts available on the website may not be the same as those available in physical stores. The Internet Special Price may vary from day to day, in line with promotional campaign updates.


All prices include VAT. The site only accepts payments by credit card or advance bank transfer.

Delivery charges

The delivery charge for orders under €45.00 including VAT is €5.00 excluding VAT for deliveries to Italy, No delivery charges will be applied above this figure, except promotions in progress.

Once delivered to the carrier, the Company shall no longer be responsible for loss or damage to property, except in the case of wilful misconduct or gross negligence, and the Company shall not be liable for any loss or damage following delivery to the customer, except in the case of wilful misconduct or gross negligence.

The Company will forward the details provided by the Customer to the carrier and shall not be liable for errors or inaccuracies.

Delivery method

The order is delivered to the buyer by express courier within 5 working days of order processing*. All purchased products will in any case be delivered within 30 days of the request, in accordance with the law. Delivery can only take place within.

No tracking facility is provided for the buyer: information on the order dispatch and delivery status can be requested by contacting: info@markacleaning.com.

* The expected order delivery times may be subject to changes during busy periods such as the Christmas holidays.

Method of withdrawal

Under current legislation, customers have the right to withdraw from the purchase contract for any reason and without explanation, under the conditions set out below. To exercise this right, the customer must send a notice to this effect within 14 working days of receiving the goods. The customer must then return the goods at his own expense (the cost of standard delivery is about €7.00, depending on the courier selected) within 14 days of the date on which he notified the Company of his decision to withdraw from the contract. Please note that due to the nature of the goods in question, there may be limitations/conditions that must be complied with in order to return the goods, such as packaging, choice of courier, etc. For further information, please contact our Customer Service on 02.935 041 87 or, by e-mail, at info@markacleaning.com. Goods should be returned to:

Via Ciro Menotti, 77
20017 – Rho (MI) – Italy

The Company will arrange for refund within 14 days of the date on which the Company was informed of the customer’s decision to withdraw. The Company may withhold the refund until it has received the goods or until the customer has proved that he has dispatched the goods, whichever is earlier. The customer is only responsible for a decrease in the value of the goods arising from the handling thereof other than that necessary for establishing the nature, characteristics and function of the goods. If the goods are returned, gifts received with the order shall remain the property of the Customer. The refund will be made by the same channel as used by the customer to make the payment.

Guarantee of conformity

The Company applies the legal guarantee of conformity provided and protects the customer in the event of the purchase of products that are faulty, that do not function properly or do not comply with the use reported by the seller or with the use for which the goods are generally intended.


Returns are always free of charge. As full guarantee of the customer, the company undertakes to replace any product included in the delivery that does not conform to the description, that is damaged, that is different from what was ordered or in any case, to refund the corresponding amount at the customer’s request, to be submitted to info@markacleaning.com.

Amendment of the conditions of sale

In the event of amendment of these conditions of sale, the Company shall immediately publish the new, amended conditions of sale on the website.
The amended conditions of sale shall become an integral part of the new contracts, from the date of the first order placed by the customers, following their publication on the site. In the case of orders placed prior to such communication, the previous version of the conditions of sale shall apply.

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